If you need support, please remember to send the following items:
1) Information about your Hardware: send the contents of the OpenGL tab of ArteCore's about-box
2) the logfiles: they can be found in your data directory: C:\Documents and Settings\<username>\Application Data\visicore\
If you are instructed to send detailed log files, you must first add an environment variable:
- Right-Click on My Computer (on the Desktop) and pick "Properties"
- Click the "Advanced" Tab, then "Environment Variables"
- to create a new variable, click "New"
- now enter as variable name "AC_LOG_VERBOSITY", and as value "DEBUG" (without the quotes)
Now restart ArteCore. ArteCore will now create much bigger log-files containing more information to help up diagnose the problem. This will also cause AreCore to run more slowly, so remove this environment variable once the issue has been solved.
Example
Lorem ipsum dolor sit amet, consectetuer adipiscing elit.
Aliquam fermentum vestibulum est. Sed quis tortor.